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Frequently asked questions

We are happy to offer quality products to our customers.

LUZIANO is more than just a brand; it is a reflection of Chamari's philosophy — a deep, unwavering belief that every person holds a rare and radiant beauty within. With a heart full of purpose and a spirit ignited by compassion, Chamari embarked on a remarkable mission: "To be a voice for the unheard, a companion for the lonely, and a guide for those rediscovering their self-worth."

How can we help you?

01. What is LUZIANO all about?

At LUZIANO, we bring together self-care, nourishment, and connection to help you glow from the inside out, emotionally, mentally, and physically. We help individuals rebuild from emotional pain, rediscover their self-worth, and embrace their natural beauty inside and out.

02. Who is LUZIANO for?

Anyone who is struggling and need healing, growing, or simply ready to care for themselves better. Whether you're recovering from life’s challenges or just want to glow naturally, LUZIANO is here for you.

03. What makes LUZIANO different?

LUZIANO is more than skin-deep. We care for the whole you offering thoughtful products, emotional support, a nurturing community, and real-life experiences like healing journeys. Our purpose is simple yet powerful: to see you happy, healthy, and radiant from the inside out.

04. What kind of products and services do you offer?

We offer beauty and wellness products and services including skincare, collagen drinks, pure water, clothing, heart to heart talk, and nourishing beverages that support your glow, health, and energy.

05. Can I use your products during emotional or physical recovery?

Absolutely. Our products are created to support people going through tough times — both physically and emotionally

06. What is Black Throne Beauty Elixire?

Black Throne is LUZIANO’s signature beauty elixir, a powerful blend crafted to nourish your skin from within. It supports hydration, radiance, and overall wellness by focusing on the simple truth: inner health reflects on the outside. More than just a drink, Black Throne is a daily ritual of self-respect — helping you reclaim your glow, confidence, and strength, one shot at a time.

07. What is the SOUL HEAL FOUNDATION by LUZIANO?

Black Throne is LUZIANO’s signature beauty elixir, a powerful blend crafted to nourish your skin from within. It supports hydration, radiance, and overall wellness by focusing on the simple truth: inner health reflects on the outside. More than just a drink, Black Throne is a daily ritual of self-respect — helping you reclaim your glow, confidence, and strength, one shot at a time.

08. Can anyone join the SOUL HEAL FOUNDATION?

Yes. Everyone is welcome, especially those seeking support, friendship, and a place to feel seen and heard.

09. What happens in the community space?

People share their thoughts, feelings, and progress. We listen, support, and uplift each other. Sometimes, just being heard can help you begin to heal.

10. What is SOUL TREK BY LUZIANO?

These are special group journeys where we gather, connect, and have meaningful conversations. It’s a time to rest, reflect, and rebuild in nature or calm spaces. In a digital world where human connection can often be lost, here we speak from the heart, fostering true connections through love, kindness, and empathy.

11. Who can join these SOUL TREKS?

Anyone — especially those looking for peace, connection, and new purpose. Whether you feel broken or just need a break, you're welcome.

12. Are the trips religious or spiritual?

They’re not tied to any religion, but they're deeply healing. We focus on conversation, emotional strength, and reconnecting with yourself and others

13. I feel lost and emotionally stuck. Can LUZIANO help?

Yes, that’s exactly why we exist – to offer a path to feeling whole again. One step, one conversation at a time. You are not alone. If you're experiencing heartbreak, loneliness, or struggling with selfharming thoughts, reach out to us. We’re here for you.

14. What do you mean by “recreating”?

After heartbreak, loss, or emotional trauma, it’s easy to forget who you are. We help you re-create your life with support, health, beauty, and community.

15. How do I start my journey with LUZIANO?

Start with what feels right — a product, a conversation, a trek. Or simply join our community and be present. Healing is your pace. We’re just here to walk with you. We love you.

16. Is this brand only for women?

LUZIANO is for every human being — men, women, the LGBTQ+ community, and anyone in need of care, beauty, a fresh start, or simply a kind soul to stand by them. We are here for those seeking support, love, and connection. No matter who you are, you deserve to feel seen, valued, and empowered. LUZIANO is the friend, the ally, the spark of hope you can always count on.

17. How can I order LUZIANO products?

Visit our online shop, choose your favorites, and checkout securely. If you need help, our team is just a message away.

18. Do you offer delivery in Sri Lanka?

Yes, we deliver islandwide. Your package will arrive safely at your door within 3-7 working days.

19. What payment methods do you accept?

We accept bank transfers, and Cash on Delivery (COD) for selected areas.

20. What is your return policy?

If you receive a damaged or wrong item, please contact us within 48 hours. We’ll arrange a return or replacement.

21. How can I contact LUZIANO support?

You can reach us through our contact form, email (support@luziano.com), or WhatsApp chat on our website.

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