At LUZIANO, we take immense pride in the quality and craftsmanship of our products. Each item is carefully inspected before dispatch to ensure it meets our premium standards. Should you experience any dissatisfaction with your purchase, we are here to assist you with a refined and respectful return experience.

1. ELIGIBILITY FOR RETURN

• You may request a return or exchange under the following conditions:
• The item must be unused, unopened, and in its original packaging.
• The request must be submitted within 24H of delivery.
• Proof of purchase (order confirmation or invoice) is required.
• Returns are only accepted for purchases made through our official website.
• For hygiene reasons, consumable items (e.g., wellness drinks, supplements) are not eligible for return or exchange unless found damaged or defective upon arrival.

III. NON-RETURNABLE ITEMS

• Products marked “Final Sale” or “Non-Returnable”
• Opened or used consumable goods (e.g., beauty shots, collagen drinks)
• Items returned without original packaging or tampered seals
• Gift cards and promotional items

1. DAMAGES & DEFECTS

If your item arrives damaged or defective, please contact us at support@luziano.com within 48 hours of delivery. Include:

• Order number
• Clear photos or videos of the issue
• Description of the defect/damage
• Once validated, we will arrange a replacement or full refund, including shipping, at no additional cost.

1. RETURN PROCESS
   1. Initiate Request

Contact us at support@luziano.com with your order details and reason for return.

2. Approval & Instructions

Our customer experience team will respond within 2–3 business days and, if approved, provide return instructions.

3. Ship the Item

You are responsible for return shipping unless the return is due to our error or product defect.

4. Inspection & Refund

Once the item is received and inspected, we will issue a refund to your original payment method within 7–14 business days.

1. REFUNDS

• Approved refunds will be issued via the original payment method only. Please note:
• Refund processing time may vary depending on your payment provider.
• Original shipping charges are non-refundable, except in cases of defect or shipping error.

VII. EXCHANGES

At this time, we do not offer direct product exchanges. If you wish to order a different product, kindly return your item (if eligible) for a refund and place a new order separately.

VIII. CANCELLATIONS

Orders may only be cancelled within 2 hours of placement and only if the order has not yet been processed. To request a cancellation, email us at support@luziano.com with “Order Cancellation Request” in the subject line.